Frequently Asked Questions Your Guide to Common Answers

Orders placed by 12 Noon CST will ship the same day. Most orders placed after the 12 Noon CST deadline will ship the next business day. Please note that weekends and holidays are not considered business days by Pure Envy or our shipping partners.

Delivery times vary based on your location, and you can view an estimated delivery date during the checkout process by selecting your preferred shipping method. Pure Envy offers next-day delivery to most areas in Southern California and Nevada, provided you place your order by 12 Noon CST for same-day fulfillment. Orders placed after this time will be processed on the next business day

Please keep in mind that weekends and holidays are not considered business days by Pure Envy or our shipping partners. During checkout, you'll see a promised delivery date, which provides the most accurate estimate for when your package will arrive. Pure Envy is committed to shipping all orders placed before 12 Noon CST on the same day to ensure timely delivery.

Be sure to refer to the delivery date shown during checkout for the most reliable timeline.

We understand that discreet shipping is essential to many of our customers. That's why all packages are shipped with a plain label that simply reads "Customer Service" to ensure your privacy. Below is an example of how an order looks when ready for shipment. Depending on the size and type of products, some orders may be packaged in bubble mailers for added protection and discretion.

For added privacy, charges to your credit card or PayPal account will appear under the name "PE LLC.," which is our parent company. This ensures that your purchase remains confidential and your transaction details remain private.

At Pure Envy, we take your privacy seriously and are committed to providing both secure and discreet service from the moment you place your order to the time it arrives at your door.

Standard shipping is free for orders over $99 (before tax and after any applicable coupon codes). For orders below $99, standard shipping is available for just $9.99. If you need your order delivered sooner than the standard delivery date, you'll have the option to select expedited shipping during checkout. The cost of faster shipping will vary depending on the delivery date and service you choose, ensuring you have flexibility to meet your timeline.

For orders being delivered to remote or hard-to-reach areas, there may be an additional shipping charge. The exact cost will be provided at checkout, where you'll see a detailed estimate of your total shipping fees based on your location and preferred delivery method.

At Pure Envy, we strive to offer multiple shipping options to meet your needs, whether you're looking for cost-effective delivery or expedited service for faster arrival.

At Pure Envy, we partner with UPS to ensure reliable and efficient delivery service. Once your order is processed, you'll receive an invoice via email that includes a tracking link at the bottom. This link allows you to monitor your shipment in real-time as it makes its way to you.

Our partnership with UPS helps ensure that your order arrives safely and on time, with the highest level of service and care.

Due to the intimate nature of the products we sell, Pure Envy cannot accept returns or exchanges on toys and other personal products once they have been purchased, unless the item is defective. This policy ensures the health, safety, and peace of mind of our customers. Any product that is intended to come into contact with body parts or bodily fluids is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and, for hygienic reasons, cannot be accepted back.

This policy applies to a wide range of items, including but not limited to:

• Vibrators and dildos
• Douche and enema kits
• Anal toys, beads, and plugs
• Cock rings, cock sleeves, and other male intimate devices
• Gags, ropes, and bondage gear
• Lingerie and men’s wear

Additionally, consumable items such as lubricants, massage oils, condoms, and body paints are also non-returnable, as they are considered personal care products.

We uphold this policy to maintain the highest standards of hygiene and to protect the well-being of all our customers. If you receive a defective item, please reach out to our customer service team for assistance with a replacement.

If you discover a defect in your item within 30 days of purchase, we are happy to replace it with the same product. To initiate the process, please contact our customer service team and provide details of the issue. We will then issue a Return Merchandise Authorization (RMA) number via email, along with instructions on how to return the defective item to us. Please note: A Return Authorization Number must accompany any return for it to be processed. Returns sent without an RMA will not be accepted.

When contacting us about a defective item, please include the following information in your email:

1. Your order number (found in the top right corner of your invoice) or your web confirmation number.
2. Your full name.
3. A description of the defect.

Once the defective item is received at our warehouse, we will promptly process the return and ship a replacement to you at no additional cost. Please note, the customer is responsible for covering the cost of shipping the defective item back to us.

To ensure smooth processing, the returned item must include all original parts and packaging, including any applicable accessories like batteries, cords, controls, instruction manuals, blank warranty cards, and any other components that came with the product.

At Pure Envy, we strive to resolve any issues quickly and efficiently, ensuring your satisfaction with our products.

Once an order has been processed, we are unable to cancel it. If you no longer wish to receive your order, there are a couple of options available to you:

1. Refuse Delivery: At the time of delivery, simply inform the carrier that you are refusing the package and ask them to return it to the sender. This way, the package will be sent back to our warehouse.

2. Return to Sender: If the package is delivered but you no longer want it, do not open the shipping box. You can bring the unopened package to the carrier and request that they return it to the sender. Alternatively, you can write "Return to Sender" on the unopened package and drop it off at your local post office or shipping center.

Important Note: All orders are considered non-returnable once the shipping box is opened. For hygiene and safety reasons, any opened packages will not be accepted back by our warehouse, even if the items inside are unused. It is crucial that the shipping box remains sealed if you plan to refuse the delivery or return it to the sender.

Please ensure that you handle the package appropriately if you wish to return it, as this helps us maintain the highest standards of health and safety for all of our customers.

Once you proceed to checkout at Pure Envy, you can enter your coupon code on the checkout page. There will be a designated field for coupon codes where you can input your code. After entering the code, you’ll see the discount automatically applied to your order total. Please note that only one coupon code can be applied per order.

Once you've selected the product you wish to purchase, click the "Add to Cart" button to place it in your shopping cart. You can continue browsing and adding more items until you're ready to complete your purchase. When you're done shopping, click the "Proceed to Checkout" button to begin the checkout process.

At checkout, you'll be prompted to enter your shipping information, billing details, and payment method. You can also choose your preferred shipping option based on your desired delivery speed.

After placing your order, a web confirmation number will appear at the top of the confirmation page. This number is your unique order identifier. Shortly after, you will receive an email confirmation that includes your order details and confirmation number for your records.

This email will also contain important information regarding your order, such as estimated delivery times and tracking details (once your order is processed and shipped), ensuring you're kept up-to-date throughout the entire process.

At Pure Envy, we offer a variety of payment options to ensure a seamless shopping experience. You can use all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Our goal is to provide you with secure and flexible payment methods, making checkout quick and convenient.

No, Pure Envy operates exclusively as an online e-commerce retailer. All items are shipped directly from our warehouse to customers, and we do not have a physical storefront open to the public.

At Pure Envy, we do not process or maintain backorders. If an item you’ve selected is out of stock at the time of purchase, it will be automatically removed from your order. You will only be billed for the items that are in stock and available for immediate shipment. The final amount charged to your payment method will reflect the adjusted order, ensuring that you are not charged for any unavailable products. You will be notified during the checkout process if any items are unavailable, allowing you to review and confirm your order before completing the transaction.

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At Pure Envy, we are unable to retroactively add orders to your account after they’ve been placed. To ensure that your order history, rewards points, and account information are properly updated, you must be logged into your account before completing your purchase. Orders placed while logged out will not appear in your account history and cannot be added later. We recommend double-checking that you're signed in before placing your order to ensure all relevant information is recorded and accessible within your account.

No, all orders at Pure Envy must be placed directly through our website. For security and accuracy, we are unable to process orders over the phone. Our online ordering system is designed to provide a smooth and secure checkout experience, allowing you to select your items, enter payment details, and choose your preferred shipping option. By placing your order online, you'll also receive instant confirmation and a tracking link once your package ships. If you need assistance while placing your order, our customer service team is available to help guide you through the process.

Blush knows the importance of including magnetic charging with our IPX7 waterproof products. Superior magnetic charging ensures the product remains waterproof for the lifetime of the toy. Pin charging in waterproof products creates small, micro tears in the materials, eventually leading to small leaks that will flood the electronics of a toy rendering it useless and exposing you to shock and fire hazards. We avoid this by introducing our magnetic charging in these products to maintain the integrity of the IPX7 waterproof setting without sacrifice. It’s also incredibly convenient to use, snapping on with ease!

A true masterpiece in engineering. RumboTech™ is the culmination of 2 years of research and development with our inhouse engineers. RumboTech™ was specifically tuned utilizing tungsten weights to produce deep, rumbly vibrations and optimize and extend play times to satisfy all your needs. All motors utilizing RumboTech™ technology are developed to last years longer than the typical sex toy motor. All Blush products undergo strict durability and reliability testing to ensure your RumboTech™ powered Blush product is giving to you pleasure for years to come.

UltraSilk® is our proprietary silicone based surface treatment. This coating provides our silicone products with a silky smooth feel. Any product coated with UltraSilk® will be easy to insert into your body, smooth to the touch, and able to be fully cleaned. In addition to its smooth texture, UltraSilk® is durable and safe to use on your body and does not drag, stick, or collect lint.

ABS plastic is commonly known as “hard plastic.” It is rigid, hard to the touch, transfersvibration optimally, and is compatible with all lubricants. The lack of flexibility in ABS plastic makes it an ideal material for G spot and prostate stimulating toys. The smoothness of ABS plastic also makes it easy to clean and it does not harbor bacteria. For optimal cleanliness and safety, ensure you clean before and after use using warm water and mild soap or your favorite toy cleaner.

Silicone is a durable, long lasting, hygienic, man-made polymer that is soft, flexible, versatile and warms with your body heat. We believe silicone is currently the best material available for sexual wellness products. Blush handcrafts pure, platinum cured silicone dildos. We also design, develop and build silicone vibrating toys in beautiful colors. Silicone is non-porous, meaning it has no microscopic openings, so it does not harbor bacteria and is easy to clean. For the best experience, use a quality hybrid or water based lubricant. For optimal cleanliness and safety, ensure you clean before and after use using warm water and mild soap or your favorite toy cleaner. If your silicone toy is not motorized, it is also safe to use boiling water or to sanitize in the dishwasher to clean. We recommend only using water based or hybrid lubricants with silicone based products.

Through years of research and development, Blush has perfected the art and science of silicone. Puria® platinum cured silicone is third party lab tested to be safe for the human body. Free from phthalates, latex, cadmium, and other toxic substances as defined by REACH and Prop65, Puria® is cured using only platinum instead of tin. Blush products made from Puria® are only produced in our company owned production facilities which operate under ISO standards. Comprehensive quality assurance and control procedures ensure the quality, purity, and safety of Puria® is never compromised. Puria® was engineered to be durable with superior tear resistance. The softness, known as the durometer, is carefully calibrated to maintain the product’s structural integrity while feeling soft and comfortable. Puria® is non porous, meaning it has no microscopic openings, so it does not harbor bacteria and is easy to clean. Puria® is compatible with water based lubricants as well as hybrid lubes. For optimal cleanliness and safety, ensure you clean before and after use using warm water and mild soap or your favorite toy cleaner. If your silicone toy is not motorized, it is also safe to also use boiling water or to sanitize in the dishwasher to clean.

A liquid silicone, it is a much softer version of our Puria® silicone. Through years of research and development, Blush has perfected the art and science of silicone. Purio® platinum-cured silicone is third party lab tested to be safe for the human body. Free from phthalates, latex, cadmium, and other toxic substances as defined by REACH and Prop65. Purio® is cured using only platinum instead of tin. Blush products made from Purio® are only produced in our company owned production facilities which operate under ISO standards. Comprehensive R&D, 3rd party product safety testing, quality assurance and control procedures ensure the quality, purity, and safety of Purio® is never compromised. Purio® was engineered to be ultra soft, durable with superior tear resistance and to have less “drag”, which is common with silicone products. This results in a product with a more sensual, pleasurable feel. The softness, known as the durometer, is carefully calibrated to maintain the product’s structural integrity while feeling ultra soft and comfortable. Purio® is non-porous, meaning it has no microscopic openings, so it does not harbor bacteria, and is easy to clean. Purio® is compatible with water based lubricants as well as hybrid lubes. For optimal cleanliness and safety, ensure you clean before and after use using warm water and mild soap or your favorite toy cleaner. If your silicone toy is not motorized, it is also safe to use boiling water or to sanitize in the dishwasher to clean.

Our superior X5® is a proprietary elastomeric material with a texture similar to the human body for life like realism. Blush has perfected the soft feel of TPE, leaving the toys realistic and gentle to the touch. Its independently lab tested and proven to be a safer alternative to lower grade jelly toys on the market. It is compatible with water and silicone based lubricants as well as hybrid lubes. You can find X5® in our X5® collection of quality sexual wellness products.

A softer version of our proprietary superior X5®, Our X5® Plus has an incredibly soft feel for more pleasure, more comfort, and a better than real experience. Currently, there is no other form of plastic being used in the sexual wellness industry that is softer than X5® Plus TPE. Its independently lab tested and proven to be a safer alternative to lower grade jelly toys on the market. It is compatible with water and silicone based lubricants as well as hybrid lubes. You can find X5® Plus in our X5® Plus, X5 Men, M for Men, Au Naturel, Au Naturel Bold and Dr. Skin Plus collections of quality pleasure toys.